Shipping Policy

We have a 1–3 day processing time before shipping for both domestic and international orders. The vast majority of orders ship in 24 business hours or less. Once your order is placed, you will receive an order confirmation and an estimated date of delivery by email. When the order is shipped, you will receive another email containing tracking information and the delivery date.  However, note that delivery times can also be subject to external factors as shall be described herein this policy and therefore, cannot be guaranteed. Please make sure to enter your shipping address correctly before you place your order.

Where do we ship to?

We will ship anywhere in the world and we may make available to you any of the world’s trusted courier services. Decisions may be based on where the package is going and how large it is. International deliveries will depend on the choice of the courier and the destination.

Shipment reroutes/lost shipments/shipments returned to Diploma Prints

In the event that an order is placed with incorrect shipping information and requires a change of address, the customer will be charged a reroute fee and any additional shipping charges that may apply to such rerouting. This fee can vary based on your location and how much the shipment needs to travel away from its originally shipped location.

If incorrect shipping information provided by the Customer is the cause of a shipment(s) becoming lost in transit or delivered incorrectly by the carrier, then Diploma Prints shall not be held responsible for any compensation or replacements for the lost or incorrectly delivered shipment.

International shipping

International shipment may be subject to import taxes, custom duties and fees, which are imposed upon the shipment reaching your country and such custom charges must be fulfilled by you. We have no control over such charges and as such, we cannot predict what such charges may be.

Questions and concerns about our shipping policy?

Please contact us for any pending questions. Please allow up to 3 days for order fulfillment plus shipping time and check the email that you provided when you placed your order for updates on shipping and tracking.