FAQ Guide

Quick Answers to Common Questions

Why should I choose Diploma Prints for my order?

At Diploma Prints, we offer several compelling reasons to choose us for your printing needs:

  1. Professionalism: Unlike small-scale operations or one-person shops, we are a professional print shop with a dedicated team of designers and support agents. We take pride in our work and strive for excellence in every order we fulfill.
  2. Experience: Our team of designers boasts 15+ years of experience in the industry. This expertise allows us to create high-quality designs and ensure that your prints meet your expectations.
  3. Wide Range of Templates: We have an extensive collection of templates to choose from, catering to different educational institutions and graduating years. Whether you need layouts for high schools, colleges, or universities, we have options that will suit your specific requirements.
  4. State-of-the-Art Equipment: We utilize cutting-edge printing equipment and technology to ensure superior print quality. Our commitment to staying up-to-date with the latest advancements in the industry enables us to deliver exceptional results.
  5. Friendly Support: Our support agents are here to assist you throughout the ordering process. If you have any questions or need guidance, our team is readily available to provide you with friendly and helpful assistance.
  6. Free Shipping (Limited Time Offer): As a special promotion, we are currently offering free shipping to customers within the USA. Take advantage of this limited time offer to save on shipping costs and have your prints delivered directly to your doorstep. Don’t miss out on this opportunity!

Give us a try, and we are confident that you will be impressed with the quality, service, and professionalism we offer.

Proper Uses for Services

Our services are sold for the following purposes.

  • To help former alumni replace a lost or damaged diploma
  • To help restore an irreplaceable document
  • wow friends and family
  • As a special gift
  • As a novelty prop for films or productions
  • If your is school closed or shut down and your options are limited
  • The school is delayed and you want a personal backup copy.
How Can I Order Services?
  • Place an order on our site selecting the diploma, transcripts, or certificate that you want.
  • Provide details such as graduate names and passing dates
  • Add the item to your shopping cart and begin the checkout process.
  • All documents are 100% custom made, packaged up securely, and shipped to you.
How Soon Will My Package Arrive?

Depending on the type of document you want, we work pretty fast.

  • Digital copies are sent the same day if you order before 1PM Eastern Monday thru Friday.
  • Physical Copies can mail out the same day if finalized before 2PM Eastern.
  • Delays may include weekends, holidays or acts of nature.
  • Either way, we hate to keep people waiting and move really quickly.
Tell me about your Satisfaction Guarantee

We back everything we do with a 90-day money-back guarantee. If the services are not what you want, you can request a refund. It is important to understand that what’s possible with all services is limited to our restrictions, company terms and policies, etc. This is the strongest warranty of any site like ours, as most suppliers consider work like we do “custom” and with them, “all sales are final”. Don’t buy elsewhere without trying us first.

Tell me more about this guarantee.

Can I cancel an Order? Is there a Cancellation Fee?

Give us a call or chat, and we can void the order. We don’t charge a fee currently to cancel an order. Most sites charge around a 20% or a $30 fee.

I need Help! Nobody has responded!

If nobody has responded to you since placing an order, that is seriously not good. Maybe we have a bad email or phone number for you. That is not like us at all. Please reach out to us asap by calling (804) 601-5629. Also, visit our support page.